You said, we did: business enhancements based on customer feedback

Giving you peace of mind

The survey revealed that availability, lead times and order flexibility were among the most important factors for our customers. As such, we have invested in a new distribution centre, enabling us to boost our safety stock levels and dispatch capacity to ensure timely deliveries. 

Additionally, we are testing a unified delivery system for both British Gypsum and Isover, offering greater order flexibility. 

These changes aim to improve your overall experience and ensure you receive your orders promptly and without hassle.

Commitment to sustainability – In 2023 we reduced our C02 emissions by 8.6%

Guided by our working group, we've refined our sustainability roadmap. Since 2023, we've:

• Converted our logistics fleet to be 100% HVO capable
• Completed electric vehicle trials for customer deliveries
• Partnered with The Pallet LOOP for reusable pallets to reduce on-site waste
• Launched Gypframe Carbon Low metal profiles, which have up to 58% less embodied carbon over the whole product life cycle versus our standard metal profiles*
• 30% minimum recycled content in all primary packaging

We are working towards launching plasterboard with higher recycled content too.

These initiatives will not only contribute to our sustainability goals but also help customers to meet their own environmental targets. Join our Sustainability Working Group and help us make a positive impact here.

Enhancing technical support

We believe our technical support offering is the cornerstone of our business. Based on the survey results, customers stated they value our technical support and expertise but would like quicker responses.

As part of our ongoing drive to raise industry standards, we’ve made a number of recent moves to further enhance our technical support offering.

We've expanded our technical services team, and implemented a new enquiry management system. Our new live chat feature provides real-time support, and we continuously update our specifications and test data. These improvements are designed to offer you faster response times and better access to our expertise.

To make it effortless for everyone to uphold the highest standards and to make the right decisions when designing with our suite of BIM objects we created BIMlocker our latest innovation in BIM technology. BIMlocker is a Revit plugin that helps mitigate risks from the design process - helping you preserve the quality and accuracy of system performance data and strengthen the golden thread. Read more here.

Thank you for your feedback. We are committed to continuously improving our services and products based on your valuable input. 

If you have additional comments or suggestions, we're keen to hear from you. Please share your thoughts on how we can further enhance your experience here.

^{*GWP indicator calculated from cradle to grave (A1 to C4 stages) and verified by an Environmental Product Declaration (EPD), which substantiates the environmental and emissions claims of this product.}