Technical Support

New online chat feature to provide direct access to technical experts

Our new online support service offers customers quick and accurate technical support from our team of highly-trained experts.

QBot has been enhanced to provide immediate access to the Technical Support Team at the click of a button.

Since its 2021 launch, QBot has been a permanent fixture on the British Gypsum website, delivering 24/7 assistance. The AI-driven chatbot efficiently sorts enquiries into defined categories to address a wide array of questions.

We are excited to introduce our newest feature: Transfer to Agent. If a question cannot be answered by the chatbot, or requires a high level of personalisation, users can connect with a member of the Technical Support Team instead.

This live chat option offers the convenience of a chatbot without losing the human touch that our customers expect. The service operates Monday to Friday from 8.30am until 4.30pm.

Our telephone support will also remain in place, however, the Transfer to Agent option promises faster and more effective access to technical support. The new service will ease communication in noisy settings, improving customer experience, and resolve project enquiries in real-time to enhance our overall customer service efficiency.

Dave Robinson, Head of Technical Support at Saint-Gobain Interior Solutions, including British Gypsum and Isover, said: “For more than 100 years, British Gypsum has shared technical know-how and drylining expertise with its customers and construction partners, but now we’ve added another string to our bow.

“Our Transfer to Agent option provides a more complete service and will make accessing our technical experts easier, faster and more convenient. We pride ourselves on the support we offer at every stage of a project, and this is just another part of the service that our Technical Support Team can provide. “The service is free for Saint-Gobain Interior Solutions customers and our experts are happy to help with specification-related enquiries, whether it's a simple question, or support and solutions for more complex projects. It will be particularly useful for specifiers, architects, developers and contractors.”

Previous conversations can be viewed by our Technical Advisors, who can also forward relevant website links and documentation allowing them to answer the customer’s query as thoroughly as possible. There is also a new save transcript function so that technical advice can be sent on an email, making it easier for our customers to have further internal discussions.

Learn more about how our Technical Consultants can support you by clicking here