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Return to normal service

We’re delighted to announce that availability of Gyproc plasterboard will return to normal from the start of 2020.

We implemented a process of allocation early in 2019 to ensure a fair distribution of supply to all our customers during the period of high demand. Throughout this time, we have worked closely with customers to understand their business needs and keep them informed; working in partnership to support with forward planning and managing stock levels whilst product availability was constrained in the market.

During 2019 we have made a number of investments to increase our plasterboard capacity while maintaining product quality. The level of effort, innovation and ingenuity that has gone into improving our supply capability has been significant which is why we are delighted to confirm the removal of Gyproc plasterboard allocation for all our customers from the 2nd January 2020.

From the New Year there will be no restrictions applied to delivery dates and we’ll be able to confirm both the lead time and delivery date at the time of ordering. The three-day amendment restriction will be retained; however, we commit to reviewing this on a regular basis as delivery lead times continue to reduce.

Thistle plasters remain on next day delivery following the work earlier in the year to increase output.

“I am really pleased to announce that from the 2nd January allocation of Gyproc plasterboard will be removed and Thistle plasters remain on next day delivery. I want to take this opportunity to thank all our customers that have stayed loyal to British Gypsum during 2019, we know this has been challenging for many of you which is why we have worked hard to invest in increasing our supply capability for the future. We go into 2020 with renewed confidence and positivity, and I would like to take this opportunity to wish you all a very Merry Christmas and a prosperous New Year.”

Matt Pullen, MD, British Gypsum