Experiences sensed in healthcare settings can have either a detrimental or supportive effect on hospital users. Good hospital design is known to have a positive influence on patients' recovery as well as on employees' productivity. User experience is, therefore, a crucial issue to take into account when planning healthcare facilities.

Thinking about hospital users, for instance, it is important to consider not only patients, but also visitors and medical staff.

The effect of designing healthcare facilities around medical staff and technology only is known. There are still nowadays many examples of these rigid old fashioned typologies, characterized by clusters of spaces exclusively tailor made for the needs of the medical staff. This is considered obsolete and also negatively impactive.

In this article Dr. Giuseppe Lacanna looks at the benefits of a user-centric approach to the design of new healthcare facilities, which takes into account both the patients and the staff who use the building.

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