Hannah Lloyd (National Sales Manager)
Having progressed through the Saint-Gobain ranks, Hannah Lloyd tells us about her journey to become a National Sales Manager at British Gypsum and why our customers are at the heart of her role.
What does your role entail?
I am National Sales Manager for Buying Groups and Merchants at British Gypsum and I have been in the role since October 2017. I work with our independent customers who haven’t had a single point of contact for a number of years. My key objective is to engage with the customers in order to develop a productive partnership, but it is also about promoting the plaster and plasterboard solutions and systems. Every customer is different and it’s very much about speaking to them, listening and putting a short, medium and even long-term plan together so that we can ensure there is a mutually beneficial relationship underway.
How did you get started in the industry?
While I was at university I did summer placements for the three months that we had off each year. During this time, I found myself doing some admin work for a Saint-Gobain company. They put me in a Glassolutions branch where I did general admin tasks and after that I kept in contact with some of the people that worked in the office. After university, I went into a completely different sales role, but my old work colleagues that I had stayed in contact with informed me about a new role that was coming up at Saint-Gobain and encouraged me to apply.
I started back at Glassolutions in 2012 and worked there for two years, covering Wales and the Midlands. From there I progressed to the role of Regional Sales Manager for Saint-Gobain Glass covering the North West and Yorkshire, which I did for three years and from there I was given the opportunity to join British Gypsum at a National level. That is the great thing about Saint-Gobain; they encourage you to look at different roles across the group and really support you in providing opportunities to move around.
What do you enjoy most about your role?
The key thing for me is that the independent customers really feel they have a sounding board – a direct contact, someone they can go to that is really listening to them. This was not always readily available, but now that I am in this role I want to make sure they realise that British Gypsum has someone on board whose sole responsibility is to take care of their requirements. I want to build on the relationships that are already established and make new ones, so that our independent customers know how important they are to British Gypsum.
What has been the highlight of your career so far?
When I first started at Saint-Gobain I was awarded ‘Regional Sales Manager of The Year’ in my first full year, that was a great honour for me. Another highlight was when first joining Saint-Gobain Glass I was tasked with the responsibility of looking after the company’s largest volume accounts in what is their largest region. Working at Saint-Gobain has been a rewarding journey for me, I thoroughly enjoy coming into work every day and it is a pleasure to work for such a welcoming and reputable global company.